IT Support

Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.

Coursera logo C cutout
Girl looking up IT certifications in cafe

Are IT Certifications Worth It? When to Get Certified in Your IT Career

IT certifications can boost skills, salary, and job prospects—but they also require time and money. This guide explores when certifications are worth it, when they’re not, and highlights popular options along with their career and salary benefits.

June 24, 2021

Article

[Featured image] An IT technician assists a fellow employee with their laptop.

What Is an IT Technician? How to Become One

IT technicians install, troubleshoot, and fix the hardware and software in a computer system. It's often considered an entry-level position.

June 24, 2021

Article

[Featured image] IT worker checks on systems at workplace

IT Salary Overview: How Much Can You Make?

IT professionals typically earn higher salaries, but the amount can vary by role, location, and experience. Learn more.

June 5, 2021

Article

Girl looking up IT certifications in cafe

Are IT Certifications Worth It? When to Get Certified in Your IT Career

IT certifications can boost skills, salary, and job prospects—but they also require time and money. This guide explores when certifications are worth it, when they’re not, and highlights popular options along with their career and salary benefits.

June 24, 2021

Article

[Featured image] An IT technician assists a fellow employee with their laptop.

What Is an IT Technician? How to Become One

IT technicians install, troubleshoot, and fix the hardware and software in a computer system. It's often considered an entry-level position.

June 24, 2021

Article

Explore popular IT support courses

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, Information Systems Security, TCP/IP, Network Security, File Systems, Microsoft Windows, Computer Security, Network Architecture, Application Security, Desktop Support, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems, Professional Development

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
204K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing

4.7
Rating, 4.7 out of 5 stars
1.1K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

Google

Skills you'll gain: Desktop Support, Computer Hardware, Technical Support, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Computer Architecture, Technical Communication, Linux, Microsoft Windows

4.8
Rating, 4.8 out of 5 stars
160K reviews

Beginner · Course · 1 - 3 Months

Student deciding to look into IT degrees

Do I Need an Information Technology Degree? What to Consider

Learn about what it takes to earn an IT degree and what you can do with one.

June 5, 2021

Article

[Featured Image]: An IT professional works at a computer after learning how to get IT certifications to qualify for a new job.

How to Get IT Certifications in 5 Steps

To get an IT certification, decide which one, prepare for the exam, take the exam, update your resume, and stay on top of renewing it.

June 5, 2021

Article

[Featured image] An IT support specialist candidate is interviewed in a panel setting.

10 Common IT Interview Questions and How to Answer Them

You can prepare for your IT interview by knowing what questions to anticipate—and knowing how to respond to the unanticipated.

June 5, 2021

Article

[Featured Image] Woman starts a job in an IT role at a new company

7 IT Career Paths and How to Get Started in 2025

Working in IT can mean a variety of different things. You can work in computer support, cybersecurity, data, cloud computing, and other areas.

May 6, 2021

Article

[Featured image] A learner in a striped sweater researches computer science vs. information technology majors on a laptop.

Computer Science vs. Information Technology: Jobs, Degrees + More

You'll work with computers in both computer science and IT, but they're slightly different fields.

May 6, 2021

Article

A person sitting in a cafe, looking up IT certifications on their laptop.

IT Certification Roadmap: A Guide

There are many IT certifications—here's a quick guide to navigating them.

April 16, 2021

Article

Person looking up what IT skills are necessary to get a job in IT

8 In-Demand IT Skills to Boost Your Resume in 2025

Learn about in-demand and high-paying skills to enhance your IT career.

April 16, 2021

Article

[Featued image] A person in a green plaid button-down shirt sits in a chair and searches for IT jobs on a laptop.

How Can You Get a Job in IT? 7 Steps to Success

A career in IT lets you solve problems, help others, and keep learning. This guide outlines seven steps to enter the field, including gaining skills, earning certifications, building experience, networking, landing entry-level roles, and acing interviews.

April 16, 2021

Article

[Featured image] A CompTIA A+-certified IT worker sits in a server room and works on a black desktop computer.

What Is the CompTIA A+ Certification? (And How to Get One)

The CompTIA A+ certification is designed to help you land an entry-level position in IT by ensuring you know the basics of working with hardware, networks, and computer systems.

February 26, 2021

Article

[Featured image] IT worker checks on systems at workplace

IT Salary Overview: How Much Can You Make?

IT professionals typically earn higher salaries, but the amount can vary by role, location, and experience. Learn more.

June 5, 2021

Article

Student deciding to look into IT degrees

Do I Need an Information Technology Degree? What to Consider

Learn about what it takes to earn an IT degree and what you can do with one.

June 5, 2021

Article

[Featured Image]: An IT professional works at a computer after learning how to get IT certifications to qualify for a new job.

How to Get IT Certifications in 5 Steps

To get an IT certification, decide which one, prepare for the exam, take the exam, update your resume, and stay on top of renewing it.

June 5, 2021

Article

[Featured image] An IT support specialist candidate is interviewed in a panel setting.

10 Common IT Interview Questions and How to Answer Them

You can prepare for your IT interview by knowing what questions to anticipate—and knowing how to respond to the unanticipated.

June 5, 2021

Article

[Featured Image] Woman starts a job in an IT role at a new company

7 IT Career Paths and How to Get Started in 2025

Working in IT can mean a variety of different things. You can work in computer support, cybersecurity, data, cloud computing, and other areas.

May 6, 2021

Article

[Featured image] A learner in a striped sweater researches computer science vs. information technology majors on a laptop.

Computer Science vs. Information Technology: Jobs, Degrees + More

You'll work with computers in both computer science and IT, but they're slightly different fields.

May 6, 2021

Article

A person sitting in a cafe, looking up IT certifications on their laptop.

IT Certification Roadmap: A Guide

There are many IT certifications—here's a quick guide to navigating them.

April 16, 2021

Article

Person looking up what IT skills are necessary to get a job in IT

8 In-Demand IT Skills to Boost Your Resume in 2025

Learn about in-demand and high-paying skills to enhance your IT career.

April 16, 2021

Article

[Featued image] A person in a green plaid button-down shirt sits in a chair and searches for IT jobs on a laptop.

How Can You Get a Job in IT? 7 Steps to Success

A career in IT lets you solve problems, help others, and keep learning. This guide outlines seven steps to enter the field, including gaining skills, earning certifications, building experience, networking, landing entry-level roles, and acing interviews.

April 16, 2021

Article

[Featured image] A CompTIA A+-certified IT worker sits in a server room and works on a black desktop computer.

What Is the CompTIA A+ Certification? (And How to Get One)

The CompTIA A+ certification is designed to help you land an entry-level position in IT by ensuring you know the basics of working with hardware, networks, and computer systems.

February 26, 2021

Article

In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.

Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.

Frequently asked questions (FAQ)